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Orange Services
Staying in contact has never been easier. Orange allows you to keep in touch even if you don't have your mobile with you.
If you have a faulty handset, we’ll replace it in 24 hours.
We don’t think you should have to wait, or pay, if your handset is faulty. So we now include a 24 hour replacement service for faulty handsets as standard on specified business plans.
what's included?
We replace faulty handsets (like for like), SIMs and chargers free and usually within 24 hours of agreeing the fault. Batteries are also covered for the first 6 months.
what does it cost?
If your service plan includes faulty handset replacement there is no additional charge for it. An administration fee may be payable for claims.
Qualifying devices
There are currently no qualifying non-branded devices designated by Orange
Current administration fee
For claims accepted under the service - £0
We don’t think you should have to wait, or pay, if your handset is faulty. So we now include a 24 hour replacement service for faulty handsets as standard on specified business plans.
what's included?
We replace faulty handsets (like for like), SIMs and chargers free and usually within 24 hours of agreeing the fault. Batteries are also covered for the first 6 months.
what does it cost?
If your service plan includes faulty handset replacement there is no additional charge for it. An administration fee may be payable for claims.
Qualifying devices
There are currently no qualifying non-branded devices designated by Orange
Current administration fee
For claims accepted under the service - £0
Details about Orange Answer Phone. Use this as a VITAL business tool
Never miss an important call
Orange Answer Phone is a valuable tool helping you to manage your calls when you're not able to.
what’s in it for you?
- your users are always in touch with each other allowing you to make decisions much quicker
- every business customer gets this service automatically
- no set up or monthly subscription fee
what’s in it for your workforce?
- receive and manage messages at your convenience
- every business customer gets this service automatically
professional and in control
- record your own personal greetings and change them as often as you like to keep clients up to date
- leave temporary messages to let callers know when to expect a response if you are away
- send messages to keep your contacts informed when it is inconvenient or unnecessary to have a conversation
- forward messages you've received to others to keep them informed of changes or progress
- send a message to groups of up to 25 people at the same time
- Orange alert you not only of your voicemail message but who left the message, what time, details of subsequent messages and even details of those who don’t leave a message (missed calls)
- manage your calls at your convenience
- many other features such as returning the call through one button press, # and returning the call directly in to the caller’s mailbox
- store messages for 21 days or 7 days if listened to
- enjoy the same experience while roaming as in the UK
- easy to access (dial 123 or hold down the 1 key) and easy to use
- access your answerphone from anywhere and any phone (must set up pin first)
- every business customer gets this service automatically
how to use Orange Answer Phone
To access Orange Answer Phone, press and hold down the Answer Phone key on your Orange phone or call 123.
tips and hints
- Press 1 to listen to your message
- Press 2 to manage your greetings
- Press 3 for different settings and features including sending a voice message directly to someone’s answerphone (option 4)
- Press 0 for help
When listening to a message.
- Press 1 to listen to your message again
- Press 2 to save the message
- Press 3 to delete the message
- Press 4 to receive a free text with the callers details so you can store straight into your phone book
- Press 5 to reply with a recorded message back to the caller’s answerphone
- Press 6 to pause and restart the message
- Press 7 to rewind the message 10 seconds
- Press 8 to skip to the next message
- Press 9 to fast forward 10 seconds
- Press # to return the call and save the message at the same time
| Image | Model |  |
Minutes/Texts & Other Info | Carrier | Tariff | Rent | Term | Price | Stock | Buy | |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
Orange SIM |
|
Orange | Single number | £3 | 1 | £0.00 |  |
 |
Single Number no fuss
Single Number allows you to have one number for two devices - your phone and your PDA or car kit. Two devices but one number, one bill, one price plan and one Answerphone service.
Single Number allows you to have one number for two devices - your phone and your PDA or car kit. Two devices but one number, one bill, one price plan and one Answerphone service.
Single Number no fuss
Single Number allows you to have one number for two devices - your phone and your PDA or car kit. Two devices but one number, one bill, one price plan and one Answerphone service.
what’s in it for you?
* one bill means less time spent on administration reconciling multiple bills
* one answerphone means you can listen to messages on either device. If you delete a message on one device it will delete on the other device
* colleagues, friends and clients can always contact you and only need to remember one number
* specific solution for car kit users without the need for setting up a headset; just switch your mobile phone off and all calls will go to your car kit
* common contact list, common phone settings, single Answerphone
* the people you call will recognise the number calling, regardless of what device you use
* no need to remember two numbers or swap sim cards
* convenient and reachable. calls can be taken on whichever device is closest to hand
what’s in it for your workforce?
* users are always in reach and on the same number
* safe solution for car users
* voice and data calls can be made simultaneously so if you are on the phone you can send a text at the same time
Single Number costs
£30 connection plus £3 monthly fee for the second device in addition to the talkplan.
Works with ...
Note: Single Number is currently NOT compatable with shared talk plans
Single Number allows you to have one number for two devices - your phone and your PDA or car kit. Two devices but one number, one bill, one price plan and one Answerphone service.
what’s in it for you?
* one bill means less time spent on administration reconciling multiple bills
* one answerphone means you can listen to messages on either device. If you delete a message on one device it will delete on the other device
* colleagues, friends and clients can always contact you and only need to remember one number
* specific solution for car kit users without the need for setting up a headset; just switch your mobile phone off and all calls will go to your car kit
* common contact list, common phone settings, single Answerphone
* the people you call will recognise the number calling, regardless of what device you use
* no need to remember two numbers or swap sim cards
* convenient and reachable. calls can be taken on whichever device is closest to hand
what’s in it for your workforce?
* users are always in reach and on the same number
* safe solution for car users
* voice and data calls can be made simultaneously so if you are on the phone you can send a text at the same time
Single Number costs
£30 connection plus £3 monthly fee for the second device in addition to the talkplan.
Works with ...
Note: Single Number is currently NOT compatable with shared talk plans
Left your phone at home? Or on the bus, a taxi or the client’s office? With Everyphone activated it’s no problem.
stay in touch
Everyphone is the free divert service allowing you to divert your mobile calls to another Orange phone or landline. All your calls will be diverted to the phone of your choice and if you are not available then it will go to your Answer Phone in the usual way. Then if you don't have your Orange phone to hand, people can still get in touch with you, on your mobile number.
stay in touch
Everyphone is the free divert service allowing you to divert your mobile calls to another Orange phone or landline. All your calls will be diverted to the phone of your choice and if you are not available then it will go to your Answer Phone in the usual way. Then if you don't have your Orange phone to hand, people can still get in touch with you, on your mobile number.
Left your phone at home? Or on the bus, a taxi or the client’s office? With Everyphone activated it’s no problem.
stay in touch
Everyphone is the free divert service allowing you to divert your mobile calls to another Orange phone or landline. All your calls will be diverted to the phone of your choice and if you are not available then it will go to your Answer Phone in the usual way. Then if you don't have your Orange phone to hand, people can still get in touch with you, on your mobile number.
what's in it for you?
You and your team can always stay in touch even if you don’t have your phone with you.
what's in it for your workforce?
* it's easy to set up and maintain your divert settings, your callers won't know the difference.
* you can always receive your calls regardless of mobile coverage or battery life or even if you have left your phone at home
* unanswered calls will be diverted to your Answer Phone service in the usual way
* no need to call customer services; simply dial 330 from an Orange phone or 07973 100330 from a landline and follow the easy step-by-step instructions
* you can manage the diverts yourself - set up the divert indefinitely or at pre-determined cancellation times up to a maximum of 30 days
Everyphone costs
* there is no monthly charge for Everyphone
* calls to 330 to set up and activate Everyphone are charged at 8.5p (ex VAT) per minute, costs may vary when calling from another UK landline
* calls diverted to other Orange phones and landlines are not charged
to activate Everyphone
* dial 330 from your Orange phone or 07973 100 330 from any other phone
* enter your Orange phone number (followed by # if you are calling from a landline)
* enter your PIN number (followed by # if you are calling from a landline)
* select 1 to set an Everyphone number
* enter number followed by #
* hang up
A text message will be sent to your phone confirming that Everyphone is activated. To deactivate Everyphone
* dial 330 from your Orange phone or 07973 100 330 from any other phone
* enter your Orange phone number (followed by # if you are calling from a landline)
* enter your PIN number (followed by # if you are calling from a landline)
* select 2 to cancel
* hang up.
* A text message will be sent to your phone confirming that Everyphone is deactivated.
stay in touch
Everyphone is the free divert service allowing you to divert your mobile calls to another Orange phone or landline. All your calls will be diverted to the phone of your choice and if you are not available then it will go to your Answer Phone in the usual way. Then if you don't have your Orange phone to hand, people can still get in touch with you, on your mobile number.
what's in it for you?
You and your team can always stay in touch even if you don’t have your phone with you.
what's in it for your workforce?
* it's easy to set up and maintain your divert settings, your callers won't know the difference.
* you can always receive your calls regardless of mobile coverage or battery life or even if you have left your phone at home
* unanswered calls will be diverted to your Answer Phone service in the usual way
* no need to call customer services; simply dial 330 from an Orange phone or 07973 100330 from a landline and follow the easy step-by-step instructions
* you can manage the diverts yourself - set up the divert indefinitely or at pre-determined cancellation times up to a maximum of 30 days
Everyphone costs
* there is no monthly charge for Everyphone
* calls to 330 to set up and activate Everyphone are charged at 8.5p (ex VAT) per minute, costs may vary when calling from another UK landline
* calls diverted to other Orange phones and landlines are not charged
to activate Everyphone
* dial 330 from your Orange phone or 07973 100 330 from any other phone
* enter your Orange phone number (followed by # if you are calling from a landline)
* enter your PIN number (followed by # if you are calling from a landline)
* select 1 to set an Everyphone number
* enter number followed by #
* hang up
A text message will be sent to your phone confirming that Everyphone is activated. To deactivate Everyphone
* dial 330 from your Orange phone or 07973 100 330 from any other phone
* enter your Orange phone number (followed by # if you are calling from a landline)
* enter your PIN number (followed by # if you are calling from a landline)
* select 2 to cancel
* hang up.
* A text message will be sent to your phone confirming that Everyphone is deactivated.
Simple no nonsense calling abroad rates
We've made calling abroad straightforward - no matter what time of day or night you call, you'll be charged the same rate.
costs for Orange Business Services
| Zone name | Calling an international number from the UK (per min) | Send a text to an international number from the UK | |
|---|---|---|---|
| Zone 1 | Republic of Ireland and Channel Islands | £0.12 | £0.10 |
| Zone 2 | Europe 1 | £0.17 | £0.10 |
| Zone 3 | Europe 2 | £0.25 | £0.10 |
| Zone 4 | Asia Pacific | £0.30 | £0.10 |
| Zone 5 | USA and Canada | £0.10 | £0.10 |
| Zone 6 | Middle East and South Africa | £0.45 | £0.10 |
| Zone 7 | Rest of World | £0.65 | £0.10 |
calling zones
We’ve grouped countries into simple Calling Zones so it’s easy to work out how much calls will cost when you’re calling abroad.
| Zone name | Countries | |
|---|---|---|
| Zone 1 | Republic of Ireland and Channel Islands | Guernsey, Jersey, Republic of Ireland, Isle of Man |
| Zone 2 | Europe 1 | Andorra, Austria, Belgium, Canary Islands, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Italy (inc Vatican City), Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland |
| Zone 3 | Europe 2 | Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Moldova, Poland, Romania, Slovakia, Slovenia, Albania, Belarus, Bosnia & Herzegovina, Croatia, Georgia, Macedonia, Serbia, Montenegro, Ukraine |
| Zone 4 | Asia Pacific | Australia, China, Hong Kong, Japan, South Korea, Malaysia, New Zealand, Singapore, Thailand |
| Zone 5 | USA and Canada | Canada, USA |
| Zone 6 | Middle East and South Africa | South Africa, Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates |
| Zone 7 | Rest of World | All other countries where we have roaming agreements |