Image	Name	Ex Vat Price	Inc Vat Price	Information	Stock	Buy
Basic Support for BES with 30 Users Annual Program Fee (30 Active Users Max) More Details ...	Basic Support for BES with 30 Users Annual Program Fee (30 Active Users Max)	£402.75	£473.23	Info
Basic Support for BPS with 30 Users Annual Program Fee (30 Active Users Max) More Details ...	Basic Support for BPS with 30 Users Annual Program Fee (30 Active Users Max)	£318.48	£374.21	Info

24x7 24 Hours Response Time

Basic Support is an introductory support level for customers with 30 or fewer BlackBerry® smartphone users who are looking to minimize support costs. Your technical issues will be submitted electronically, with a 24-hour response by telephone or email.

You’ll also have access to self-service tools such as the BlackBerry Expert Support Center, technical webcasts, BlackBerry Certification exam vouchers and the BlackBerry Solve newsletter.
Service Features
Coverage and Access 24x7 electronic incident submission, with a 24-hour response by telephone or email
Value-added Features
BlackBerry Expert Support Center Basic version of the secure, online resource for Named Callers that provides access to self-service tools and resources
BlackBerry® Training1,2 Web-based training through the BlackBerry Expert Support Center
BlackBerry Certification1,2 1 BlackBerry Certification exam voucher for each of your Named Callers
BlackBerry Technical Webcast Series Monthly webcasts to provide Named Callers with information and workarounds to proactively diagnose common technical scenarios
BlackBerry Solve newsletter Standard edition of the monthly enewsletter sent to Named Callers to communicate technical information such as fixes and workarounds for common technical issues
Named Callers 2

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Enhanced Support for BES Annual Program Fee (30 Active Users Max) More Details ...	Enhanced Support for BES Annual Program Fee (30 Active Users Max)	£552.00	£648.60	Info
Enhanced Support for BPS Annual Program Fee (30 Active Users Max) More Details ...	Enhanced Support for BPS Annual Program Fee (30 Active Users Max)	£426.95	£501.67	Info

24x7 4 Hours Response Time

If your business has 30 or fewer BlackBerry® smartphone users, Enhanced Support offers an affordable introductory level of support. Your technical issues will be submitted electronically, with a 4-hour response by telephone or email.

You’ll also have access to self-service tools such as the BlackBerry Expert Support Center, technical webcasts, BlackBerry Certification exam vouchers and the BlackBerry Solve newsletter.
Service Features
Coverage and Access 24x7 electronic incident submission with a 4-hour response by telephone or email
Value-added Features
BlackBerry Expert Support Center Basic version of the secure, online resource for Named Callers that provides access to self-service tools and resources
BlackBerry Software Service Packs and Hotfixes Available for any BlackBerry software components covered under your support subscription
BlackBerry Certification1,2 1 BlackBerry Certification exam voucher for each of your Named Callers
BlackBerry® Training1,2 Web-based training through the BlackBerry Expert Support Center
BlackBerry Technical Webcast Series Monthly webcasts to provide Named Callers with information and workarounds to proactively diagnose common technical scenarios
BlackBerry Solve newsletter Standard edition of the monthly enewsletter sent to Named Callers to communicate technical information such as fixes and workarounds for common technical issues
Named Callers 2

Image	Name	Ex Vat Price	Inc Vat Price	Information	Stock	Buy
Advantage Support for BES Annual Program Fee (30 Active Users) FREE BES 5.0 UPGRADE More Details ...	Advantage Support for BES Annual Program Fee (30 Active Users) FREE BES 5.0 UPGRADE	£1035.00	£1216.13	Info
Advantage Support for BPS Annual Program Fee (30 Active Users Max) More Details ...	Advantage Support for BPS Annual Program Fee (30 Active Users Max)	£775.00	£910.63	Info

24x7 90 Second Response Time

Advantage Support provides problem management, software updates and optional support features such as Direct to Level Two Support and a Support Service Specialist to help manage problems and avoid technical issues.

You’ll also have access to self-service tools such as the BlackBerry® Expert Support Center, technical webcasts, BlackBerry Certification exam vouchers and the BlackBerry Solve newsletter.
Service Features
Coverage and Access

* 24x7 telephone support with an average 90-second response1
* Electronic incident submission with a 2-hour response by telephone or email

Problem Management Critical technical issues can be managed in a formal Problem Management process
Direct to Level Two Support Optional service: Technical issues are routed directly to Level Two technical support analysts, bypassing the general support queue
Application Development Incidents Optional service: Purchase 10 application development support incidents to troubleshoot issues with custom application development for your BlackBerry platform
Preventive Services
Support Service Specialist (SSS) Optional service: A Support Service Specialist will review outstanding technical issues, interact with Problem Management and manage escalations as required
Value-added Features
BlackBerry Expert Support Center Standard version of the secure, online resource for Named Callers that provides access to self-service tools and resources
BlackBerry Software Service Packs and Hotfixes Available for all BlackBerry software components
BlackBerry Software Updates2 Available for any BlackBerry software components covered under your support subscription
BlackBerry® Infrastructure Status and Notifications3

Notifications of planned or unplanned network-related events and access to a support tool that shows the status of the BlackBerry Infrastructure
BlackBerry Certification4,5

* 1 BlackBerry Certification Program exam voucher for each of your Named Callers
* 1% discount per BlackBerry Certified Named Caller on your support subscription renewal (up to a maximum of 5%)

BlackBerry® Training4,5 Choose between 1 Named Caller enrolling in a series of online webcasts or your organization receiving a 50% discount on open session training for each of your Named Callers
BlackBerry Technical Webcast Series

Monthly webcasts to provide Named Callers with information and workarounds to proactively diagnose common technical scenarios
BlackBerry Solve Newsletter Standard edition of the monthly enewsletter sent to Named Callers to communicate technical information such as fixes and workarounds for common technical issues
Named Callers

* 5
* Optional feature: Add Named Callers as required

Image	Name	Ex Vat Price	Inc Vat Price	Information	Stock	Buy
More Details ...				Info

Need to

- Add BlackBerry Professional Server
- Add BlackBerry Enterprise 4.0 / 5.0 server
- Upgrade from BlackBerry Enterprise Server 4.0 to 5.0
- Change your physical BlackBerry Enterprise Server

Speak to Scancom. We can undertake remote BlackBerry Server installations

Our work is built around your times and we practice a policy of

- full documentation pre installation
- full report post installation

Complete the on line contact us form on the tab above and tell us what you need. We'll comeback with a quote on the same day.

Click H E R E to complete our Secure Contact Us Form

Image	Name	Ex Vat Price	Inc Vat Price	Information	Stock	Buy
BB Direct 12 months More Details ...	BB Direct 12 months	£199.99	£234.99	Info
BB Direct 24 months More Details ...	BB Direct 24 months	£375.00	£440.63	Info

Got Microsoft Exchange Server but need BlackBerry Enterprise Server? We have BlackBerry Enterprise Server that simply works with Outlook Web Access. Immediate set up and requires NO intrusion into your exisiting IT systems.

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BlackBerry BIS Support (UK) More Details ...	BlackBerry BIS Support (UK)	£5.00	£5.88	Info

Need help configuring your BlackBerry (Non Enterprise) Email. Set up Gmail, Hotmail etc on your BlackBerry? Scancom provide such a service. One simply monthly cost
On going 30 days billing
No long term contract
Cancel whenever you want ... we provide support for the period that you have paid for