Broadband Care Levels Standard - Complimentary with all our business broadband

Applies to broadband supplied by Scancom

Care Level: Standard 
Complimentary with all our business broadband

Description/SLA/SLG
40-48 Working Hour SLA [Product dependant]

Engineering Working Times
Monday - Friday (Excluding Bank Holidays) 08:30 - 17:30

Standard Care operates during BT normal working hours. For the reporting of faults the Scancom Support is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays).  Standard Care Fault Cases can be logged out of hours but will not be progressed outside of office hours 09:00 -17:30. BT will clear the fault within 40 hours of receipt of the fault report, excluding any allowable parked time.

We use DPD Next Business Day Delivery

Once your order is placed we will keep you informed about the status of your order from when the goods are ready to be shipped to shipping.

Interlink Express

• Once shipped DPD we will send you the tracking number.
• DPD will inform you of the Status of your Parcel
• On the Day of Delivery you will be informed about the time slot when your Delivery is due.
• DPD Parcel Tracking Page.

Any Issues

• We are Always on Hand to Help.
• Call 0116 200 200 During Office Hours.
• Email support@scancom.co.uk