Broadband Care Levels Enhanced £15 per month

Applies to broadband supplied by Scancom

Care Level: Enhanced
When broadband is super important

Description/SLA/SLG
20 Hour SLG

Engineering Working Times
24/7

Enhanced Care operates 24 hours a day, 7 days a week (including UK Bank and Public Holidays).

For the reporting of faults, Scancom Support is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). BT will respond to a fault within 3 hours of receipt of the fault report and BT will clear the fault within 20 hours of receipt of the fault report, excluding any allowable parked time.

We use DPD Next Business Day Delivery

Once your order is placed we will keep you informed about the status of your order from when the goods are ready to be shipped to shipping.

Interlink Express

• Once shipped DPD we will send you the tracking number.
• DPD will inform you of the Status of your Parcel
• On the Day of Delivery you will be informed about the time slot when your Delivery is due.
• DPD Parcel Tracking Page.

Any Issues

• We are Always on Hand to Help.
• Call 0116 200 200 During Office Hours.
• Email support@scancom.co.uk