Applies to broadband supplied by Scancom
Care Level: Enhanced
When broadband is super important
20 Hour SLG
Engineering Working Times
Enhanced Care operates 24 hours a day, 7 days a week (including UK Bank and Public Holidays).
For the reporting of faults, Scancom Support is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). BT will respond to a fault within 3 hours of receipt of the fault report and BT will clear the fault within 20 hours of receipt of the fault report, excluding any allowable parked time.