Broadband Care Levels Premium £22.50 per month

Applies to broadband supplied by Scancom

Premium Care operates 24 hours a day, 7 days a week (including UK Bank and Public Holidays).

For the reporting of faults the Scancom Support is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays

Care Level: Premium
When broadband is super important

Description/SLA/SLG
8 Hour SLG

Engineering Working Times
24/7

Premium Care operates 24 hours a day, 7 days a week (including UK Bank and Public Holidays).

For the reporting of faults the Scancom Support is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays

This service is only available for BT ADSL2+ / 21CN, a product that offers an 8 clock hour repair time. For any engineering visits by BT (Partner or end-user premises or BT exchange), 24/7 Monday to Sunday (including Regional Public and Bank Holidays) access must be available

We use DPD Next Business Day Delivery

Once your order is placed we will keep you informed about the status of your order from when the goods are ready to be shipped to shipping.

Interlink Express

• Once shipped DPD we will send you the tracking number.
• DPD will inform you of the Status of your Parcel
• On the Day of Delivery you will be informed about the time slot when your Delivery is due.
• DPD Parcel Tracking Page.

Any Issues

• We are Always on Hand to Help.
• Call 0116 200 200 During Office Hours.
• Email support@scancom.co.uk