EE Mobile Voice Recording
Keep a record of your communications
Mobile recording
& SMS capture
Confidentiality Guaranteed
Network-based service that enables businesses to keep an accurate record of their business calls. It helps you comply with a host of regulatory requirements and significantly reduces the chance of a fine.
But the benefits dont just end there;
- Keeps you fully compliant (e.g. GDPR, MiFID, Dodd-Frank Act)
- Device independence - works with both basic phones and the latest smartphones
- Always on & App free - Can't be deactivated by the end user as controlled by your organisation. Being app-free reduces support queries and mistakes from the end user
- No call diversions - SIM-based recording at the network level
- Normal mobile experience - no call delays, no different diallers
- UK network grade solution - not a mobile virtual network operator
What are the challenges for businesses today?
The new mobile world of work
Today's workforce is newly mobile, with home, remote and hybrid working being the norm. Businesses and people need the best and the most secure channels of communication. The Financial Conduct Authority (FCA) removed the recording exemption for mobile phones ensuring that all conversations covering client orders now will be recorded.
Compliance &
Legal Requirements
Resolution disputes
and Employee safety
Optimise time spent
toggling between platforms
Quality Assurance & Employee
education training
Flexibility, Simplicity & Security
How does it work?
All Calls made and received on provisioned SIM Cards are passed to the mobile capture platform.
Capture
All EE calls and text messages for a user are routed via the Recording Platform.
Store
Data is stored on AWSCloud or customers own platform.
Access
Customer can search and replay call data as required. All calls can be downloaded.
The Benefits
Records all communications
Store incoming and outgoing calls, roaming calls, conference calls, voicemails, and even text messages.
Works Seamlessly
Record conversations from any mobile device, with no need for special software or manual input.
Securely Stored
All recordings are backed-up to the cloud, where they're encrypted and cyber-protected.
Easy access
With EE's online portal, customers can listen back to recordings from anywhere, as well as add notes and download files.
A partnership for success
EE have created the system with Kerv, a leading call recording provider, to make sure we offer a service customers can trust
| Capture | |
|---|---|
| 2G/3G, 4G and Wi-Fi Calling | Yes |
| Voicemail calls | Yes, deposit and retrieval |
| Multi Party and Call forwarding | Yes |
| Roaming calls | Yes, inbound and outbound |
| App free | Yes |
| Call records encryption | Yes |
| Option to stop call recording for 45 seconds | No, DTMF is sent out of band to comply with PCI |
| Store | |
|---|---|
| Default data storage | AWS, ISO27001-certified |
| Ability to store at an alternative location | Yes, subject to agreement |
| Call recording is stored for the storage period defined as the call was made | Yes |
| Litigation Hold (call retention beyond the standard retention period) | Yes |
| Ability to delete call recording | No, only hidden |
| Access | |
|---|---|
| Call search and annotation options | Multiple filters available, notes and tags |
| Ability to playback recordings | Yes, adjustable speed, adding comments at specific points of recording |
| Stereo playback (block off one side of the conversation to focus on the other side of the conversation) | No, can be considered if needed |
| Ability to download recordings, including bulk export | Yes |
| Copy URL (URL of the recording can be shared for reference) | Yes |
| Portal user management | Yes, add/remove/edit users, set permissions |
FAQ
Free 5GEE Router with a 5G Monthly Data Plan or Pre-paid option
Plug & Play easy set up with everything included